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How zonko Handles Your Personal Information

We collect only what we need to run your account, process payments through PayPal, Venmo, or Play+, and keep your activity secure.

Account data protectionPayPal, Venmo, Play+ transaction privacyYour right to access or delete dataNo third-party ad sellingState-law-dependent eligibility
zonko How zonko Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encryption at Rest and in Transit

All account data — including payment details tied to PayPal, Venmo, or Play+ — is encrypted when stored and when sent across the network, so it stays protected end to end.

Cookie Use and Controls

We use cookies to keep your session active, remember preferences, and analyze how the platform is used. You can adjust cookie settings through your browser at any time without losing your account.

Data Retention Schedule

We keep transaction and account records for the duration required by applicable state regulations. Once that period ends, data is deleted or anonymized on a scheduled basis — we do not hold it indefinitely.

Requesting Changes or Deletion

Submit a request through live chat or email to access your data, correct inaccuracies, or ask for account deletion. We respond within the timeframe required by the law of your state.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Team online

Live Chat

Start a live chat session from your account dashboard to ask about your stored data, request corrections, or flag a privacy concern directly with our support team.

Email Support

Send a written request to our privacy address for data-access queries, deletion requests, or questions about how your PayPal or Venmo transaction data is stored.

Account Settings

Log in and navigate to Settings to review your communication preferences, update contact details, or manage the data sharing options tied to your account profile.

Common Questions About Your Privacy at zonko

These are the questions we hear most often about how your data is handled, what gets stored, and what you can do about it. If your question isn't covered here, live chat gets you to a real answer fast.

We collect your name, date of birth, address, email, and payment method details — such as a linked PayPal or Venmo account — plus device and session data used for fraud prevention and identity verification.

No. We do not sell or rent your personal information to third-party advertisers. Data is shared only with identity-verification providers and payment processors as required to operate your account.

Transaction records are encrypted and stored only as long as required by applicable state regulations. Each payment provider — PayPal, Venmo, Play+ — also applies its own privacy policy to data within their systems.

Yes. Submit a data-access request through live chat or our privacy email address. We'll confirm what information we hold and provide it within the timeframe required under the law of your state.

Contact our support team via live chat or email with a deletion request. We'll process it in line with state requirements, which may require retaining certain transaction records for a regulatory period.

We use cookies for session management, preference storage, and usage analytics. You can disable non-essential cookies in your browser settings; doing so won't lock you out of your account but may affect some features.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.